Privacy Policy
BridgeBetter Consulting, LLC
Last Updated: 11/10/2026
BridgeBetter Consulting, LLC ("BridgeBetter," "we," "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you:
visit our website at www.bridgebetter.org (the "Site");
contact us, schedule a consultation or subscribe to our newsletter; or
interact with us in the course of our business, for example as a prospective or current client, a contact person at a client organization, a participant in our coaching, workshops or other services, or a vendor.
The content of our coaching sessions, workshops and other services is also governed by the confidentiality terms of the written agreement for that engagement. If this Privacy Policy and an engagement agreement conflict about information from that engagement, the engagement agreement controls.
I. Information We Collect
Information you give us. We collect the information you choose to provide, including:
Contact form: your first and last name, email address and message.
Consultation scheduling: your name, email address, organization, position, how you heard about us, what brings you to us and the date and time you select.
Newsletter: your email address.
Business communications: your name, title, organization, email address, phone number and the content of your emails, calls and meetings with us.
Billing and payment: billing contact details and the information needed to invoice you and process your payment. When you pay by ACH, check or Zelle, we receive the payment details provided by you or your bank. If we accept card payments, they are processed by our payment processor, and we do not receive or store your full card number.
Session recordings: with the consent of the participants, we may record some sessions, for example to share with participants who could not attend or for our own research.
Information about participants in our services. When an organization engages us, it may give us the names, titles and contact details of the people who will take part. If an engagement includes a survey or assessment, we collect participants' responses. Some surveys may ask optional demographic questions, such as about race, ethnicity or gender. Answering those questions is voluntary. Unless the engagement agreement says otherwise, we report survey results to the client organization only in aggregated or de-identified form.
Information collected automatically. When you visit the Site, we and our service providers automatically collect information about your device and how you use the Site, such as your browser type, device type, pages visited, time spent on pages, the referring website and your general location (such as city or country) derived from your IP address. We collect this information using cookies and similar technologies, including Google Analytics. Embedded tools on the Site, such as our scheduling tool and newsletter sign-up form, may also set their own cookies.
Please do not send us sensitive information. Please do not use the Site's forms or our scheduling tool to send us sensitive personal information, such as health information, or confidential information about your organization or other people.
II. How We Use Information
We use personal information to:
respond to your inquiries and schedule consultations;
provide, manage and improve our coaching, consulting, facilitation, speaking and assessment services;
send invoices, process payments and keep business and tax records;
send our newsletter to people who subscribe;
understand how visitors use the Site and improve it;
comply with our legal obligations; and
protect the rights, property and safety of BridgeBetter, our clients and others.
We may also create de-identified or aggregated information that does not identify any individual or client and use it to improve our services, develop our materials and conduct research, including research we may publish. We use identifiable information for research only with the participant's consent.
III. How We Share Information
We do not sell personal information, and we do not share it for targeted or cross-context behavioral advertising. We share personal information only as described below.
Service providers. We use the following service providers to operate our business. They receive personal information only as needed to provide their services to us and are subject to their own privacy policies.
| Service provider | Purpose |
|---|---|
| Squarespace | Website hosting and contact form |
| Calendly and Google Calendar | Consultation scheduling |
| Substack | Newsletter delivery |
| Google Analytics | Website usage analytics |
| QuickBooks | Invoicing and accounting |
| Stripe | Card payment processing, when offered |
| Our bank | Processing ACH, Zelle, and check payments |
| Qualtrics and Google Forms | Surveys and assessments for client engagements |
| Zoom | Video conferencing and session recordings |
| Vimeo | Storing session recordings |
| Other email, video conferencing and file storage providers | Communicating with you and storing business records |
When you subscribe to our newsletter, Substack also collects your information as the operator of its platform, under its own terms and privacy policy.
Consultants and facilitators. We share information with consultants and facilitators who deliver services on our behalf, as needed for them to do that work. They are required to keep it confidential.
Client organizations. When an organization engages us, we share information about the engagement with that organization only as described in our agreement with it.
Other disclosures. We may also disclose personal information (a) with your consent or at your direction; (b) to our professional advisors, such as lawyers and accountants; (c) to comply with law, a subpoena, a court order or another legal process; (d) to protect the rights, property or safety of BridgeBetter, our clients or others; or (e) in connection with a sale, merger or other transfer of all or part of our business.
IV. Cookies and Analytics
We use Google Analytics to understand how visitors use the Site. Google Analytics uses cookies to collect information about your visits and provides us with reports. You can learn how Google uses this information at www.google.com/policies/privacy/partners and can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
You can also block or delete cookies through your browser settings. If you do, some parts of the Site, such as the scheduling tool, may not work properly.
Do Not Track. Some browsers offer a "Do Not Track" setting. The Site does not currently respond to Do Not Track signals. We do not use cookies or similar technologies for targeted advertising.
V. Email Communications
Our newsletter is hosted by Substack. When you subscribe through the Site, your email address is shared with BridgeBetter and Substack, and you are redirected to Substack's website to complete your subscription. We add people to our newsletter only when they subscribe. You can unsubscribe at any time using the link at the bottom of any newsletter. Even if you unsubscribe, we may still send you emails about an inquiry you made or services we are providing to you.
VI. How Long We Keep Information
We keep personal information for as long as needed for the purposes described in this Privacy Policy, including to provide our services, keep business, accounting and tax records, resolve disputes and enforce our agreements. We delete or de-identify identifiable client and participant information, including survey and assessment responses, no later than seven years after the engagement ends. We delete session recordings within ninety (90) days after the session, unless the participants agree to a longer period for research.
VII. How We Protect Information
We use reasonable administrative, technical and physical safeguards to protect personal information. However, no method of transmitting or storing information is completely secure, and we cannot guarantee the security of your information.
VIII. Your Choices and Requests
You may contact us at info@bridgebetter.org to ask what personal information we hold about you, or to ask us to correct or delete it. We will respond as required by applicable law. We may need to verify your identity before acting on your request, and we may keep information when the law requires it or when we need it for legitimate business purposes, such as our accounting records. Depending on where you live, you may have additional rights under the laws of your state.
IX. Children's Privacy
The Site and our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will delete it.
X. Visitors Outside the United States
BridgeBetter is based in the United States, and the Site is intended for visitors in the United States. If you visit the Site, contact us or participate in our services from outside the United States, your information will be transferred to, stored and processed in the United States.
XI. Third-Party Websites
The Site may link to third-party websites and services, such as LinkedIn and Substack. We are not responsible for the privacy practices of those websites and services, and we encourage you to review their privacy policies.
XII. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on the Site and change the "Last Updated" date above. If we make material changes, we will provide additional notice where appropriate.
XIII. Contact Us
If you have questions about this Privacy Policy or want to make a request, contact us at:
BridgeBetter Consulting, LLC
3343 W Commercial Blvd, Ste 103
Fort Lauderdale, FL 33309